Converso

Converso saves you 50% of agents’ time by handling first line customer enquiries with an AI assistant, thereby reducing calls and tickets handled by your support team. Your AI Assistant is trained on your data and intelligently answers questions over the channel most convenient for customers - WhatsApp, webchat or SMS. AI chats can be escalated to human agents for more complex enquiries, and all conversations are managed via a shared team inbox for easy chat transfer.